Last updated: October 17, 2026
We want your Alpha’s Echo order to arrive as it should. Please contact us with your order number if there is a problem.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery. Reports must be submitted within 30 calendar days of delivery. Include your order number and clear photos of the item and issue, plus packaging photos if relevant.
We will replace a confirmed damaged, defective, or incorrect item at no cost to you. If a replacement is unavailable, we will arrange a refund. Please keep the item and packaging until we confirm the next steps, and do not send anything back unless we provide instructions.
This reporting window does not reduce any longer rights or remedies provided by applicable law.
Changes of mind, sizes & colors
Because our products are made to order, we do not ordinarily accept returns or exchanges for a change of mind, choosing the wrong size or color, or ordering the wrong item. Please review the product details, measurements, and size guide before purchasing. This restriction does not apply where applicable consumer law gives you a right to cancel or return.
Product appearance
Screen settings, lighting, and materials can cause minor differences between a digital preview and the finished item. Woven designs have a textured appearance created with colored yarn. These normal variations do not remove your right to a remedy if an item is defective or materially different from its description.
Cancellations & order changes
Contact us immediately if you need to change or cancel an order. We will check its production status. Changes or cancellation may not be possible once production has begun, subject to any applicable statutory rights.
Refunds
We will notify you when a refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the funds. If a return is required, we will explain the return address, arrangements, and any applicable costs before you send the item.
Your consumer rights
Nothing in this policy limits any rights or remedies provided by applicable consumer law.
For order questions or help with a product, email support@alphasecho.com. Please include your order number if you have one.