Frequently Asked Questions

A little clarity before you choose something meaningful. Find answers about our products, ordering, and the care behind each collection.

Orders & delivery

Read our Shipping & Delivery Policy and Returns & Refunds Policy for full details.

How much is shipping?

Standard U.S. shipping is $4.95 for orders below $35. Orders of $35 or more qualify for free standard U.S. shipping, based on the merchandise subtotal after discounts and before tax. Items may arrive in separate packages.

Are your products made to order?

Our products are made to order by our production partners. Your chosen design, size, and color are prepared after you order. Please check the product description carefully before purchasing.

When will my order arrive?

Please allow time for both production and shipping. Timing varies by product, production partner, and destination. Any estimates shown with your order are estimates, not guaranteed arrival dates. If you need an item for a particular date, contact us before ordering.

Will everything arrive in one package?

Items may be made at different facilities and arrive in separate packages. This can happen even when items are purchased together.

Do you ship internationally?

We currently ship within the United States only. International shipping is not available at this time.

Can I change or cancel my order?

Please contact us as soon as possible with your order number. We’ll check whether a change is still possible. Once production begins, changes or cancellation may no longer be available.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, ideally within 7 days of delivery with your order number and clear photos of the issue. Include packaging photos if relevant. We will replace a confirmed damaged, defective, or incorrect item at no cost to you. If a replacement is unavailable, we will arrange a refund. Please keep the item and packaging until we confirm the next steps; do not send anything back unless we provide instructions. Damage and manufacturing-error reports must be submitted within 30 calendar days of delivery. Please see our Returns & Refunds Policy for full details.

How do I ask about a return or exchange?

Please see our Returns & Refunds Policy for coverage, reporting timeframes, and any applicable statutory return rights. Contact us before sending an item back.

Products & previews

What is the difference between woven and printed products?

Woven products form the design with interlaced colored yarns, creating a textured tapestry appearance. Printed products apply the design to the fabric using the method specified in the listing. Woven artwork can look softer and more textured than the original digital design. Each product page identifies its material and construction.

Are your product images photographs or digital previews?

Our listings may include supplier previews and styled digital mockups to help show the design and how it could look in a space. Digital previews do not confirm the exact finished weave, texture, or scale. Please use the listed measurements and size guides when choosing your product.

Will the colors look exactly like my screen?

Screen settings, lighting, and the product’s material can affect how colors appear. Woven yarns and printed fabric reproduce artwork differently, so the finished item may vary slightly from the digital preview.

How do I choose a size and care for my item?

Check the measurements and any size guide on the product page. For apparel, compare the garment measurements with a shirt you already like. Follow the care instructions provided for your specific product and on its care label.

Our designs

What inspires Alpha’s Echo?

Our collections draw from the stories, imagery, and truths of the Bible. Some designs offer a quiet reminder; others bring a little humor into everyday life. You’ll find the biblical connection explained in the product description.

How is your artwork created?

We use a range of creative tools, including AI to help develop some artwork, then select, edit, arrange, and refine the designs for our collections. Our production partners make and ship the finished products.

Still have a question? Get in touch. We’re happy to help you choose.

For order questions or help with a product, email support@alphasecho.com. Please include your order number if you have one.